BACKGROUND AND PURPOSE
At he Association of African Universities Conference of Rectors, Vice Chancellors and Presidents of African Universities (COREVIP'99), held in Arusha, Tanzania, it was recommended that the Association undertakes a study of the use and application of information and communication technologies (ICTs) in higher education Institutions in Africa, focusing on the following domains: the provision of electronic contact/interaction/interplay amongst African universities; 

• theprovision of access to library resources and other educational infrastructure
• use of information and communication technologies (ICTs) in teaching and learning within university campuses (Intranet).

· undertake an assessment/survey of ICTs capabilities at every member university of the Association of African universities at the earliest possible time; 
· assist any African university that may require assistance in developing guidelines for the formulation of strategic ICTs plan; 
· ensure high level of ICTs awareness in higher education institutions in Africa and facilitate training for policy planners, technical personnel and users at the institution; 
· assist African universities to acquire capacity to facilitate access to library resources and services through announcements of new trends/technologies/tools/information. 

The survey would also help the AAU to establish and maintain a database on the state and use of ICT in higher education institutions in Africa which will be updated periodically to assess the progress and development in the area. 
As an early output, AAU will compile the survey results into a report that will be made available to each institution participating in the survey. We thank you for your time and input. 

The questionnaire is divided into 4 sections. 

SECTION 1: Facts about your institution
SECTION 2: The state of the use and application of ICT in universities and other institutions of higher education in Africa
SECTION 3: ICT needs in universities and other institutions of higher education in Africa
SECTION 4: Additional relevant comments and information
 

SECTION 1: FACTS ABOUT YOUR INSTITUTION
1.1 Name of the Institution........................................................................................... 
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1.2 Address: 

Physical:............................................................................................................. 
........................................................................................................................... 
Postal................................................................................................................. 
Telephone: ........................................................................................................ 
Fax:.................................................................................................................... 
Email: ................................................................................................................ 
Websites:........................................................................................................... 

1.3. Total population of the institution: Students:...................................................................................................................... 
Lecturers/Researchers:................................................................................................. 
Administrative staff:.................................................................................................... 
ICT Staff:..................................................................................................................... 

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1.6 Name and position of person co-ordinating the compilation of the questionnaire and contact e-mail or other contact details: 

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2.1. Planning and monitoring tools
2.1.1. Does your country have any National Information Communication Infrastructure Policy (NICIP) ? Yes [ ] No [ ] 
2.1.2. Does the NICIP involve plans for the High Education Institutions? 
Yes [ ] No [ ] 
 

2.1.3. How is the ICT regulated? 
................................................................... 
.......................................................................................................................... 
........................................................................................................................... 
........................................................................................................................... 

Please use the following scale to rate these plans and strategies and their adoption level in the case they are available: 
1 [ ]= poor; 2 [ ]=fair; 3 [ ]= good; 4 [ ]=very good; 5 [ ]= excellent. 
2.1.4. Does your institution have a general strategic plan?: Yes [ ] No [ ] 
1-How explicit are they? 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
2-How are they shared by your institution stakeholders? 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

2.1.5. Does this strategic plan include Information Policy Plan for the Short term goals?: 
Yes [ ] No [ ] 

1-How explicit are they? 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
2-How are they shared by your institution stakeholders? 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
 
 

2.1.6. Does this strategic plan include any Information Master Plan? 
Yes [ ] No [ ] 

If yes, please provide an overview: ................................................................. 
......................................................................................................................... 
......................................................................................................................... 
 

2.1.7. Does this strategic plan include any Information Services Projects plans? Yes [ ] No [ ] 
If yes, please provide an overview: ........................................................ 
......................................................................................................................... 
......................................................................................................................... 
......................................................................................................................... 

2.2. Application of ICT in teaching and learning

Utilise the following scale to assess the quality and extent of use of ICT in your institution. 
Quality: 1 [ ]= poor; 2 [ ]=fair; 3 [ ]= good; 4 [ ]=very good; 
5 [ ]= excellent. 

Extent: 1 [ ]= very low; 2 [ ]=low; 3 [ ]=fair; 4 [ ]= high; 
5 [ ]=very high. 
 
 

2.2.1. Does your institution use ICT in teaching & learning: 

.1. To develop curriculum? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.2. In the presentation of lectures? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
.3. For the Electronic Bulletin Board? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.4. To develop local websites? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.5. For assignments/projects by e-mail? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.6. For residential learning? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.7. To provide feedback to students? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.8. For video learning? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
 
 

.9. For distance learning? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.10. To provide basic computer literacy skills? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.11. To provide basic computer literacy skills relevant to respective academic 
disciplines? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.12. To improve student motivation? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.13. To improve access to remote resources? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.14. To improve communication skills? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.15. To improve higher order thinking skills? Yes [ ] No [ ] 

 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.17. To support teaching methodology (e.g. group work tools for group assignments 
on the Intranet)? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.18. To improve course management (both in the regular curriculum and in 
distance education)? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
 
 

.19. To collaborate in online teaching and learning with other faculty and 
students from around the world? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
 
 

2.3. Application of ICT in research
 
 

Utilise the following scale to assess the quality and extent of use of ICT in your institution. 
Quality: 1 [ ]= poor; 2 [ ]=fair; 3 [ ]= good; 4 [ ]=very good; 5 [ ]= excellent. 

Extent: 1 [ ]= very low; 2 [ ]=low; 3 [ ]=fair; 4 [ ]= high; 5 [ ]=very high. 

2.3.1. Does your institution use ICT in research : 

.1. As a research tool (statistical packages, simulation software, etc.)? 
Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.2. In national collaboration ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.3. In International collaboration? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.4. To collect academic information (e.g. www, discussion groups, on-line 
catalogues, etc.)? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.5. To disseminate academic information (e.g. www, electronic publishing houses, etc.)? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.6. To collaborate with other researchers worldwide? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.7. To 'advertise' research plans/efforts to create networks, find donors, etc. 
on the www.? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

2.4. Application of ICT in the academic information services (Library/Archives)

Utilise the following scale to assess the quality and extent of use of ICT in your institution. 
Quality: 1 [ ]= poor; 2 [ ]=fair; 3 [ ]= good; 4 [ ]=very good; 5 [ ]= excellent. 

Extent: 1 [ ]= very low; 2 [ ]=low; 3 [ ]=fair; 4 [ ]= high; 5 [ ]=very high. 

2.4.1. Is on-line public access catalogue (OPAC) available : 

.1. in the library ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.2. on campus (through campus network) ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.3. on the Internet ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

2.4.2. Is the Library linked to campus network? Yes [ ] No [ ] 

If yes, is it accessible to the : 

.1. library staff ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.2. academic staff ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.3. students ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.4. external clients ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

2.4.3. Is the Library linked to Internet? Yes [ ] No [ ] 
If yes, is the Internet accessible to the: 

.1. library staff ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.2. academic staff ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.3. students ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.4. external clients ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

2.4.4. Does the Library provide: 

.1. academic information (e.g. journals) through CD-ROM, database? 
Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.2. academic information through the Intranet ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.3. access to virtual libraries ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.4. electronic document delivery ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

2.4.5. Does the Library assist : 
.1. students in collecting information from the Internet ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.2. staff in collecting information from the Internet ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.3. students in using subject-based information gateways ? 
Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.4. staff in using subject-based information gateways ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

2.4.6. Does the Library provide Electronic Publishing of the : 

.1. research outcomes, theses, etc. on Intranet ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.2. research outcomes, theses, etc. on Internet ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

2.4.7. Does the Library provide training for academic information retrieval on the Internet: 

.1. To the staff ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
 
 

.2. To students ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.3. To the public ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

2.4.8. Is your library part of a national or a regional network? Yes[ ] No[ ] 
If yes, please specify............................................................................ 
.................................................................................................................................. 
.................................................................................................................................. 
.................................................................................................................................. 
2.4.9. Does the Library subscribe to international databases? Yes [ ] No [ ] 

If yes, please provide names................................................................................... 
.................................................................................................................................. 
.................................................................................................................................. 
2.5. Application of ICT in administration and management

Utilise the following scale to assess the quality and extent of use of ICT in your institution. 
Quality: 1 [ ]= poor; 2 [ ]=fair; 3 [ ]= good; 4 [ ]=very good; 5 [ ]= excellent. 

Extent: 1 [ ]= very low; 2 [ ]=low; 3 [ ]=fair; 4 [ ]= high; 5 [ ]=very high. 

2.5.1. Is your institution applying ICT in the following areas? 

.1. Personnel/Human Resources Management ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.2. Student administration ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.3. Finances ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.4. Assets and maintenance ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.5. Internal Communication (e.g.e-mail)? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.6. Office automation ? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.7. Supporting management decisions (MIS)? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 

.8. Interacting with stakeholders? Yes [ ] No [ ] 
Quality of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
Extent of use: 1[ ] 2 [ ] 3 [ ] 4 [ ] 5[ ] 
 
 

2.6. ICT infrastructure

N. B. This part of the questionnaire must be filled at the institutional level(that is the completed questionnaire that will be sent to AAU should be a compilation of copies of this questionnaire duly completed by the various Halls, Institutes, Centres, Schools, Departments, Faculties and Colleges that make up your institution) 
Computers

2.6.1. Hardware

2.6.1.1. What types of ICT infrastructure does your institution have? 
.1. Stand alone computers? Yes [ ] No [ ] 
Number:................................................ 

.2. Various Local Area Networks? Yes [ ] No [ ] 
Number:................................................ 

.3. Campus-wide backbone connecting LAN's? Yes [ ] No [ ] 
State the number of : 
Institutes involved: ............................................. 
Schools involved: ............................................. 
Centres involved: ............................................. 
Halls involved: ............................................. 
Departments involved: ............................................. 
Faculties involved: ............................................. 
Colleges involved: ............................................. 
Other (Please, specify) :........................................................................................... 

.4. Multi-campus backbone connecting LAN's? Yes [ ] No [ ] 
Number of campuses involved :................................................ 

2.6.1.2. Provide the name and characteristics of : 

.1. MODEMs being used: 
.................................................................................................................................. 
.................................................................................................................................. 

.2. Routers being used: 

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.................................................................................................................................. 
................................................................................................................................ 
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2.6.1.3.What types of carrier technology is being used: 
.1. VSAT? Yes [ ] No [ ] 
.2. Wireless radio? Yes [ ] No [ ] 
.3. Fiber-optic? Yes [ ] No [ ] 
.4. Unshielded Twisted Pair (UTP)? Yes [ ] No [ ] 
.5. Coax? Yes [ ] No [ ] 

2.6.2. Software

2.6.2.1. Provide a complete list of operating systems with their version in use in your institution: 
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.................................................................................................................................. ................................................................................................................................... 
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2.6.2.2. Provide a complete list of all application programs with their version in use in your institution: 
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.................................................................................................................................. 
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2.6.2.3. Are the operating systems used in your institution : 

.1. Freeware? Yes [ ] No [ ] 
.2. Proprietary? Yes [ ] No [ ] 
.3. Mixed? Yes [ ] No [ ] 

2.6.3. Internet connectivity

2.6.3.1.What type of Internet connectivity does your institution have? 

.1. Email: 
. Domain Account Yes [ ] No [ ] 
. Single Account Yes [ ] No [ ] 
.2. Internet : 
 
 

What types?	If yes, provide Bandwidth
Dial-u Dial-up connection? No [ ] Yes [ ]
Dedic Dedicated line connection? No [ ] Yes [ ]
Satelli Satellite connection? No [ ] Yes [ ]
Radio Radio connection? No [ ] Yes [ ]

 
 

2.6.3.2. Is your institution connected to any other electronic networks? 
Yes [ ] No [ ] 
If yes, state the categories of networks, their types and bandwidth: 
................................................................................................... 
................................................................................................... 
................................................................................................... 
................................................................................................... 

2.6.3.3. Average number of times the Internet connection is down per week: ............ 
2.6.3.4. Average duration of down time per week:.............................................. 

2.6.3.4. What are the causes of down times?....................................................................... 
.............................................................................................................................................. 
.............................................................................................................................................. 
.............................................................................................................................................. 
.............................................................................................................................................. 
.............................................................................................................................................. 

2.6.4. INTERNET AVAILABILITY AND ACCESSIBILITY

AVAILABILITY

2.6.4.1. Does your institution provide E-mail services? Yes [ ] No [ ] 
2.6.4.2. Does your institution provide Internet services? Yes [ ] No [ ] 

2.6.4.3. Does your institution provide conferencing/group work tools? Yes [ ] No [ ] 
ACCESSIBILITY

2.6.4.4. What are the quality and extent of use of ICT in your institution? 

- Utilise the following digital scale to assess the quality and extent of use of ICT in your institution. 

Quality: 1 = poor; 2 =fair; 3= good; 4 =very good; 5 = excellent. 
Extent: 1= very low; 2 =low; 3 =fair; 4 = high; 5 =very high. 

-- Tick the cell corresponding to a person/group of persons having access to a service : 
 

Users

Services

Quality of use

Extent of use

	E-mail	Internet	conferencing group tools
Rectors
Deputy VC or Deputy Rectors
Deans
Directors of Departments
Lecturers
Researchers
Administrative staff
Graduate students
Under-graduate students
General public

2.6.4.5. Provide the following accessibility ratios: 

.1. Computer-student ratio:......................... 
.2. Computer-staff ratio:............................. 
.3. Computer-all users ratio: ........................ 

2.6.4.6. How is the accessibility being organised? 
Tick the corresponding cells: 
 

CLIENTS	FREE	REGULATED(PAID)
Staff
Some staff members
Students
Some students
Public

 2.6.4.7. Actual use (as compared to accessibility): Please, provide the 

.1. Staff use average hours per week: ........................................... 

.2. Student use average hours per week:......................................... 

.3. Public use average hours per week:......................................... 

.4. Number of staff accounts:....................................................... 

.5. Number of student accounts:.................................................... 

.6. Number of the general public accounts:................................... 

Telecommunication

2.6.5. Type of PABX used at your institution: Analog [ ] Digital [ ] 

2.6.6. Telephone lines: 
 
 

2.6.5.1. Provide in the following table the quantity and thick the types of telephone lines used in your institution: 
 

Lines

Quantity

Types

		Analog	Digital	ISDN	DSL	Other
Local
Extension
IDD
Other

2.6.5.2. Cellular Phones: Yes [ ] No [ ] 

2.6.5.3. Wireless: Yes [ ] No [ ] 

2.6.5.4. Other (Please, specify):................................................. 

2.6.7.Fax Lines: 

Provide in the following table the quantity and thick the types of fax lines used in your institution: 
 

Lines

Quantity

Types

		Analog	Digital	ISDN
Local
IDD
Group faxing services

Broadcast communication owned by your institution: 
2.6.8. Radio Stations: 

2.6.7.1. Quantity: ......... 

2.6.7.2. Type: FM [ ] MW [ ] SW [ ] 

2.6.7.3. Area of coverage(On / Off-Campus):......................................... 

2.6.9. Television Stations: 
2.6.8.1. Area of coverage(On / Off-Campus):....................... 

2.6.10. Satellite Stations: 

2.6.9.1. Area of coverage(On / Off-Campus):...................... 

2.6.9.2. Video-conference: ................................................................... 

2.6.9.3. Other (Please, specify): ............................................................. 

2.7. ICT Organizational ( support ) infrastructure

2.7.1. Did your institution set up committees/units that : 
2.7.1.1. Define and monitor institution wide ICT policies and standards? Yes [ ] No [ ] 
2.7.1.2. Carry responsibility for management and maintenance of the shared ICT infrastructure? Yes [ ] No [ ] 
2.7.1.3 Consider ICT users' needs? Yes [ ] No [ ] 
2.7.1.4 Support administrative units in use of administrative systems? Yes [ ] No [ ] 
2.7.1.5 Support academics in the development and application of ICT-based teaching and learning materials? Yes [ ] No [ ] 
2.7.1.6. Support academics in the use of ICT tools in research? 
Yes [ ] No [ ] 

2.7.2. Are the support responsibilities: 
2.7.2.1. Centrally available? Yes [ ] No [ ] 

2.7.2.2. Decentralised in users' units and departments? Yes [ ] No [ ] 

2.7.2.3. Framed in 1st and 2nd line support structure? Yes [ ] No [ ] 

2.7.2.4. Defined to support services in the form of Service Level Agreements? Yes [ ] No [ ] 

2.7.3. Does your institution have staff in the following technical ICT areas: 

2.7.3.1. Network management? Yes [ ] No [ ] 
Number:................................ 
2.7.3.2. Administrative system analysis and design? Yes [ ] No [ ] 
Number:................................ 
2.7.3.3. Intranet and internet application development? Yes [ ] No [ ] 
Number:................................ 
2.7.3.4. Data base management? Yes [ ] No [ ] 
Number:................................ 
2.7.3.5. Hardware maintenance and repair? Yes [ ] No [ ] 
Number:................................ 
2.7.3.6. Help desk? Yes [ ] No [ ] 
Number:................................ 

Sub-total number of staff involved(1):.................................... 

2.7.4. Does your institution have staff in the following ICT functional areas (i.e within the user divisions): 

2.7.4.1. Systems administration (e.g. library and archives system, finance, student registration system, human resources, etc)? Yes [ ] No [ ] 
Number:................................ 

2.7.4.2. Systems maintenance and control (e.g. library and archives system, finance, student registration system, human resources, etc)? 
Yes [ ] No [ ] 
Number:................................ 

2.7.4.2. 1^st-line user support (Technician guiding the users )? Yes [ ] No [ ] 
Number:................................ 

Sub-total number of staff involved(2):.................................... 

2.7.5. Does your institution have staff for online teaching and learning in the following areas: 
2.7.5.1. System administrator for online courses? Yes [ ] No [ ] Number:................................ 

2.7.5.2. Instructional technology (to combine pedagogy with technology)? 
Yes [ ] No [ ] 
Number:................................ 

2.7.5.3. 1^st-line user support? Yes [ ] No [ ] Number:................................ 

Sub-total number of staff involved(3):.................................... 

Grand total of ICT staff(1+2+3) :............................ 

2.7.6. Number of ICT experts by category in your institution: 
2.7.6.1. Technical support for hardware:........................................... 
2.7.6.2. Technical support for software:............................................. 
2.7.6.3. Academic support:................................................................ 
2.7.6.4. Academic staff:..................................................................... 

2.8. ICT financing

2.8.1. Does your institution have a separate ICT budget available? Yes [ ] No [ ] 

2.8.2. Does your ICT budget take into account the following items : 

2.8.2.1. Hardware acquisition? Yes [ ] No [ ] 
At what percentage?..................% (of the ICT budget) 

2.8.2.2. Software acquisition? Yes [ ] No [ ] 
At what percentage?..................% (of the ICT budget) 

2.8.2.3. Hardware depreciation? Yes [ ] No [ ] 
At what percentage?..................% (of the ICT budget) 

2.8.2.4. Software license fees? Yes [ ] No [ ] 
At what percentage?..................% (of the ICT budget) 

2.8.2.5. Hardware maintenance? Yes [ ] No [ ] 
At what percentage?..................% (of the ICT budget) 

2.8.2.6. System development? Yes [ ] No [ ] 
At what percentage?..................% (of the ICT budget) 

2.8.2.7. ICT technical staff training? Yes [ ] No [ ] 
At what percentage?..................% (of the ICT budget) 

2.8.2.8. ICT user training? Yes [ ] No [ ] 
At what percentage?..................% (of the ICT budget) 

2.8.2.9. ICT staff salaries? Yes [ ] No [ ] 
At what percentage?..................% (of the ICT budget) 

2.8.2.10. Communication fees (ISP, bandwidth)? Yes [ ] No [ ] 
At what percentage?..................% (of the ICT budget) 

2.8.2.11. Other ( Please, specify)............................................................................................ 
At what percentage?..............................% (of the ICT budget) 

2.8.3. Are your ICT budget allocations : 

2.8.3.1. Fully centralised? Yes [ ] No [ ] 

2.8.3.2. Fully decentralised? Yes [ ] No [ ] 

2.8.3.3. Mixed? Yes [ ] No [ ] 

2.8.4. State the approximate percentage of your institutions budget on ICT for the past four (4) years: 
2000:.......................... 
1999:.......................... 
1998:.......................... 
1997: ......................... 

2.8.5.State the approximate external/donor percentage of your institution's 
budget on ICT for the past three (3) years: 
2000:.......................... 
1999:.......................... 
1998:.......................... 
1997:.......................... 

2.9. Training, Research and Development in ICT

2.9.1. Does your institution offer any the following training opportunities for ICT human resources development? 
2.9.1.1. Short courses Yes [ ] No [ ] 

2.9.1.2. Certificate courses (e.g. professional certification) Yes [ ] No [ ] 

2.9.1.3. Diploma courses Yes [ ] No [ ] 

2.9.1.4. Undergraduate Yes [ ] No [ ]

2.9.1.5. Graduate Yes [ ] No [ ] 

2.9.2. Does your institution provide opportunities for 

2.9.2.1. Basic research on ICT? Yes [ ] No [ ] 

2.9.2.2. Applied research on ICT? Yes [ ] No [ ] 

2.9.2.3. ICT policy development? Yes [ ] No [ ] 

2.9.2.3. Collaborative research (networking, virtual laboratory, etc.)? Yes [ ] No [ ] 

2.9.3. Is your institution involved in ICT Design and Development? Yes [ ] No [ ] 

2.9.3.1. Software development? Yes [ ] No [ ] 

2.9.3.2. Hardware development? Yes [ ] No [ ] 

2.9.3.3. Network development? Yes [ ] No [ ] 
 

SECTION 3: ICT CONSTRAINTS AND NEEDS IN UNIVERSITIES AND OTHER INSTITUTIONS OF HIGHER EDUCATION IN AFRICA
3.1. Problems encountered in the application and use of ICT in your institution? 

3.1.1.Technical constraints: Yes [ ] No [ ] 

3.1.1.1. Telecommunication and other relevant infrastructure: Yes [ ] No [ ] 

3.1.1.2. Low bandwidth: Yes [ ] No [ ] 

3.1.1.3. Analog data transmission: Yes [ ] No [ ] 

3.1.1.4. Other (Please, specify):............................................................... 

3.1.1.5. Electricity supply: Yes [ ] No [ ] 

3.1.1.6. Human resources for development & sustainability of ICT: 
Yes [ ] No [ ] 

3.1.1.7. Enabling environment: Yes [ ] No [ ] 

3.1.1.8. ISP: Yes [ ] No [ ] 

3.1.1.9. Other (Please, specify):......................................................................... 
3.1.2.Non-technical constraints: Yes [ ] No [ ] 

3.1.2.1. Telecommunication or ICT policy matters: Yes [ ] No [ ] 

3.1.2.2. Lack of awareness about the ICT in the university and in the country: Yes [ ] No [ ] 

3.1.2.3. Indifference: Yes [ ] No [ ] 

3.1.2.4. Resistance: Yes [ ] No [ ] 

3.1.2.5. Funding: Yes [ ] No [ ] 

3.1.2.6. Cost of equipment: Yes [ ] No [ ] 

3.1.2.7. Others (please, specify):.................................................................... 
........................................................................................................... 
........................................................................................................... 
........................................................................................................... 
 
 
 
 

3.2. Specifying your priorities, what are the ICT needs of your institution in relation to:
 
 

3.2.1. Faculty use in teaching:..................................................................... 
.........................................................................................................................
......................................................................................................................... .. 
....................................................................................................................... . 
........................................................................................................................ 
......................................................................................................................... 

3.2.2. Student access and use in learning:...................................................... 
........................................................................................................................... 
........................................................................................................................... 
........................................................................................................................... 
........................................................................................................................... 
........................................................................................................................... 

3.2.3. Research:............................................................................................... 
.................................................................................................................................... 
.................................................................................................................................... 
................................................................................................................................... 
.................................................................................................................................... 
.................................................................................................................................... 

3.2.4. Library and Archives services management:.......................................... 
.................................................................................................................................... 
.................................................................................................................................... 
.................................................................................................................................... 
.................................................................................................................................... .................................................................................................................................... 
 
 
 
 

3.2.5. Networking:............................................................................................ 
.................................................................................................................................... 
.................................................................................................................................... 
.................................................................................................................................... 
.................................................................................................................................... 
.................................................................................................................................... 
 
 

3.2.6. Management:....................................................................................... 
.................................................................................................................................... 
.................................................................................................................................... 
.................................................................................................................................... 
 
 

SECTION 4: PLEASE WRITE IN THE SPACE PROVIDED ANY OTHER RELATED INFORMATION ABOUT THE DEVELOPMENT AND USE OF ICT AT YOUR INSTITUTION

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